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Parents Surveys:

As part of our programme of continuous improvement to the standards and services that Pinocchio’s Nurseries provide, we perform an annual parental satisfaction survey. Feedback from parents is valued and all the viability of all suggestions made is considered.
After the surveys are collated, a feedback booklet is provided to all parents with the results of the questionnaires and information on the outcomes of the suggestions.
Generally, we receive very positive comments from parents!

Here are some of many:


"Home from home, very happy atmosphere"

"I think all the staff are fantastic - some real characters and genuine people. This is the most important factor to me as a parent as this behaviour will have a lifetime effect on my children"

"All staff are welcoming, friendly and professional"

"They genuinely seem to care about my children who I'm sure aren't angels 100% of the time."

"My daughter has settled into the nursery and I am both grateful and impressed with all the staff in the nursery."

"Many of the staff are an asset to the nursery, they are professional and seem to have a genuine interest in the well being and happiness of my children. I also appreciate that management take time to get to know all of the children and are readily available if the need arises"

"Very pleased with introduction of more healthy food choices, e.g. fish, natural yogurt etc."

"The staff are always very friendly and helpful. They ask me questions to find out about my child, which is good; he has only just started so I think they will get to know him very well. I feel Pinocchio’s is excellent and staff are always willing to help with questions and requests."

"100% confidence in Manager and her staff."

"I am satisfied that if we have any problems they are dealt with quickly. The Manager is particularly/ helpful and flexible"

"Our child has enjoyed such great staff in the baby room and toddler room. She has a great bond with all staff."

"I would like to say a big thank you to staff who look after my child. I think they do a brilliant job and are always cheery, happy and willing to help"

"I am very happy with the nursery and my son enjoys his time there. Love the staff, think every penny spent at Pinocchio’s has been worth it"

"I've been delighted with the service received from Pinocchio's nursery and particularly how well my daughter's special dietary needs have been accommodated. I would not hesitate in recommending this nursery to others"

"Definitely in the past 2-3 years we have felt very reassured that our child will be having fun and being safe in the nursery"

"My child has always enjoyed being there and I feel this is down to the relationship he has with the staff."

"I feel the staff deserve to know that they are much valued by the parents"

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