
At Pinocchio's we take great pride in satisfying our customers requirements and exceeding their expectations.
We listen to our community of parents and respect what they have to say, taking a great deal of care to ensure that if there is
anything we can do to better their service then it will be done.
We are delighted to be able share with you the great comments that some of the parents had to say below:
"Very helpful staff who took time to go over all our questions. The chef was extremely helpful and supportive as our daughter has some food allergies."
"The team were really welcoming and friendly. It was the first and most important thing that I noticed and made me make the decision to send my son to this nursery."
"Chelsey. She is very friendly, has a strong connection with our child and very informative with the daily tasks feedback. She is very polite and attentive
when we arrive and is a good representation of the nursery staff and how they come across."
"Morven is efficient, organised and approachable. Staff in the baby room made my daughter & I feel very welcome and supported both of us during our
introduction period to the nursery - well done and thank you."
"The menus seem good and varied, and it's great that the children are trying new things they might not get at home."
"My kids seem to really enjoy their time there. The menu is varied and healthy which is good.
There are plenty of activities were the parents are able to get involved (sports day, xmas, etc.)"
"The nursery is lovely, when my daughter was of nursery age - she went to two different nurseries and I was often
dissatisfied, but not once with Pinocchio's I have I felt the need to complain - just wonderful!"
"My daughter has come on leaps and bounds since joining Pinocchio's from her confidence to sharing and looks forward
to going as she loves all her teachers."
"Our daughter has settled in very well at Pinocchio's and I'm glad we chose that nursery. The children do lots of varied
activities and are well fed and cared for. Keep up the good work!"
"I am very impressed with Claire the supervisor/deputy manager of Pres-School Room. She is always passing on
encouraging feedback to parents and goes out her way to get to know both the parents and children. Thank you."
"I am delighted that my child is happy and settled at nursery and I believe that is due to the relationship
Nicole, Laurie and Claire from the baby room have built with her. They all conduct themselves in a professional
manner whilst remaining friendly and approachable; They are up beat and come across as happy in their work."
"Lynsey and Kayleigh - always positive and welcoming. Nothing is even a task and always completed to a
high standard. Claire Moffat - she goes the extra mile and a half for all parents. Sue Cumming - excellent
meals and deals with problems sensitively."
"Tracey, the Manager, and Claire, the Deputy Manager - both are just fantastic! I have also found each of
my child's key workers to be extremely supportive and helpful."
"After viewing several nurseries in the area I was very impressed with the approachable staff team at Pinocchio's Lasswade."
"The manager and any of the team in which I have had dealings with in my time with the nursery have all been great, my son
feels part of the family at the nursery and has a great relationship with the staff. 5 star staffing and management."
"All employees are a credit to your organisation. Always found them pleasant and helpful and understanding."
"My son must like the cooking better at nursery as he eats far better there than anywhere else."
"Rachel was fantastic settling my daughter into the baby room and now she has moved to toddlers I can't praise
Lisa enough. She is always singing and dancing with the toddlers and creates a happy and lively environment."
"Lisa and Cheryl in the pre-school room always take the time to tell me about my child's day when I
pick her up; even though it's near closing time they never make me feel like I'm being pushed out the door."
"All the staff in the pre school room in Penicuik, especially Cheryl. My daughter moved to Pinocchio's when
the local nursery she attended closed down. Whilst I was pleased with the care received at the previous nursery,
having seen the efficiency at Pinocchio's I must commend Cheryl in running a very efficient team in the pre school
room."
"The menu seems very varied and changes often which is a good thing. I wish I ate that well at lunchtime!"